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14/07/2014 „Georgian Water and Power” answers the department of ombudswoman in power sector
At the end of last month the customer interests public defender spread information saying that Georgian Water and Power company responded to the problem of the residents of #20 Railroad Bay street in Kakheti highway and resolved it promptly only after the recommendation of the ombudswoman in power sector and her office, which is not true. For the purpose of eradicating the problem the Company would act based on the corresponding technical regulations rather than the ombuswoman’s intervention as the time to liquidate failure in the water supply network depends on the type, extent and scale of failure as well as on the order of priorities of the urgent technical works to be done.
In reality the situation was as follows: Georgian Water and Power received notification through the Hotline about the drinking water pipe failure from the residents of #20 Railroad Bay street in Kakheti highway at 18:00 on 8 July. In 1 hour since placing the problem on record the Company’s Dispatch Center specialists together with the group of diagnostics carried out appraisal survey on the place of failure and established its type and extent. Two water supply pipes of 90 mm and 63 mm diameter passing under the bridge over the railroad bay adjacent ravine were found damaged. In view of the location of both pipes it was impossible to damage them without physical influence and presumably it was a case of inflicting intentional damage to the Company’s networks. Since the pipes are in the air under the bridge the damage liquidation works were postponed on security grounds and scheduled for the morning of July 9. Water supply was discontinued only to the residents of #20 Railroad Bay by night. On the next day the emergency brigade of the company carried out the failure liquidation work while the dispatch service ensured discontinuation of water supply to the minimum possible area, however it became necessary to disconnect main line of 600 mm.
Based on the specificity of its activity Georgian Water and Power seeks to respond promptly to each problem communicated through customer calls and ensures all necessary technical operations as it is the company’s main goal to achieve customer satisfaction. Georgian Water and Power is willing to take into consideration the ombudswoman’s recommendations however the company recommends on its part the public defender’s office to specify information before its dissemination with the company’s respective department so that to avoid misleading of the customers.
24/11/2023 Საოპერაციო ცენტრები წყალმომარაგების სერვისების მართვის ევროპული მოდელია - ხოსე მიგელ სანტოსი, gwp-ის გენერალური დირექტორი
24/11/2023 მნიშვნელოვნად გამარტივდება საოპერაციო პროცესები და შეამცირდება ავარიებზე რეაგირების დრო - ზურა ალფაიძე, gwp-ის ტექნიკური განვითარების და სისტემების დირექტორი
24/11/2023 ჯივიპი დიდ დიღომში წყალმომარაგების მაგისტრალურ ქსელზე სარეაბილიტაციო სამუშაოებს ატარებს
22/11/2023 ჯივიპი თბილისის წყალმომარაგებაში ევროპულ სტანდარტს ნერგავს
25/03/2023 Special announcement of Georgian Water and Power Company
